Metropolitan Display has been proudly providing high quality Display and Point of Purchase products since 1994. Our sales office is located in New York, and our manufacturing, warehousing and shipping facilities are across the country to better serve our national customers. We also ship to Canada, Mexico and beyond.
Please contact us at any time with any questions or comments.
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Policies and Information:
Metropolitan Display is committed to providing superior customer service. Our friendly and knowledgeable staff is ready to assist you in any way, including questions about our products, shipments and services. Metropolitan Display's catalog of products is continually growing, plus we have access to even more items then we can show online at any given time. We recommend you check with us if you don't see what you;re looking for or have a special request, as we can also custom manufacture to your specifications. We are pleased to fulfill orders of any quantity, plus offer volume discounted pricing plus bulk and drop shipping services.
At Metropolitan Display we stand behind our products! Please see the following policies that may answer some of your questions:
Most orders are processed and shipped the same or next business day, depending upon current inventory at time of order. Orders received after 12 Noon EST will be processed the following business day.
Shipping Policies and Restrictions:
- All orders ship Ground, however we offer EXPEDITED SHIPPING for additional freight charges. Please contact us for rates.
- Shipping rates shown are for Continental 48 States only. Shipping to AK, HI, & PR & Canada may require additional fees/payment.
- Shipping to APO Boxes will require an additional $65.
- WE CANNOT SHIP TO PO BOXES - PLEASE PROVIDE VALID STREET ADDRESS.
- We ship to CANADA! Contact us for rates.
A) Returns must be made within 10 days of receipt.
B) Returned merchandise must be unused and in the original packaging. Used merchandise returned will not be refunded.
C) An RA NUMBER & ADDRESS FROM METROPOLITAN DISPLAY IS REQUIRED FOR ALL RETURNS. DO NOT RETURN AN ITEM WITHOUT AN RA NUMBER AND RETURN ADDRESS provided by Metropolitan Display. Returns shipped without this information can result in long delays in processing your refund.
D) Return shipping charges are the buyer's responsibility.
E) Returns are subject to up to a 20% restocking fee to cover re-packaging and re-stocking materials and labor. Additional fees may be required depending upon condition (damage) when your return is received.
F) Original Shipping Charges are not refundable.
G) Items sold with Free Shipping are subject to an additional fee of $25 per item.
If you wish to continue to return your item:
1) Contact us for an RA number and return address. (See [C] Above).
2) Return the item using your shipper account number or by taking the item to a FedEx or UPS location and follow the instructions provided by the carrier. You are responsible for the charges with the shipper. Returns via USPS (Postal Service) will not be accepted.
3) Provide us with the tracking number(s) once the item ships to expedite your return and refund.
4) Once the item is delivered to our warehouse and checked in, you will be refunded the purchase price minus the restocking fee. Original Shipping Charges are not refundable.
If you are unable to bring your item(s) to a FedEx or UPS location please contact us.
Change of Address:
A change of delivery address must be requested directly with Metropolitan Display. Additional charges may be required. Address changes requested through the carrier will not be honored, and the shipment will be sent to the original location.
Receipt of Damaged or Incorrect Goods:
- If you see the box is damaged upon receipt REFUSE DELIVERY and contact us immediately. A replacement will be shipped right away.
- All other damage or receipt of incorrect goods must be reported within 5 days of receipt to qualify for a full replacement.
We will gladly honor your cancellation request, however please be aware that we try to ship as quickly as possible once your order is received and it is possible that your order may already have shipped by the time we receive any cancellation requests.
A) If your order has not shipped when we receive your cancellation notice, we will cancel the order and issue a refund.
B) If your order has already shipped by the time we receive your cancellation notice, we suggest that you refuse delivery of the shipment so it can be automatically returned to our warehouse facility. If you are unable to refuse delivery and the item is delivered, please contact us for further return information. Return shipping and restocking fees may be applicable if the item is delivered.
Once the item is received at our warehouse and checked in, you will be issued a refund. This may take several days.
Undeliverable Address or Refusal of Delivery:
Orders or merchandise that is undeliverable due to an incorrect address or refusal of delivery will be returned to our warehouse. Buyer is responsible for all return shipping fees, costs and charges plus a 15% restocking fee. We will make every attempt to correct an address or contact the buyer prior to the return. If your merchandise is returned, you will be credited for the order minus the return delivery amount plus the 15% restocking fee.
Please contact us at any time with any questions or comments.
This privacy notice discloses the privacy practices for (website address). This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Use of Website:
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.